Privacy Policy

Applicable to Swarninayu healthcare services and the Swarnimayu Shiksha mobile application, website, and related digital platforms.

This Privacy Policy is an electronic document in the form of an electronic contract formed under the Information Technology Act, 2000, and the rules made thereunder, including amended provisions relating to electronic documents and records. This Privacy Policy is published in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By using the website/app, you indicate that you understand, agree, and consent to this Privacy Policy.

1. Collection and Storage of Information

Swarninayu may collect Personal Information and Non-Personal Information from users.

• Personal Information may include name, address, contact number, email address, date of birth, gender, financial information, educational details, medical details relevant to services, and any other information classified as sensitive personal data or information under applicable law.
• Non-Personal Information may include browser type, operating system, approximate location, telecom service provider information, app usage information, and device-related analytics.
• Information may be collected during registration, appointment booking, course enrollment, surveys, customer support interactions, or app and website usage.
• Swarninayu may receive information from third-party integrations, social media services, business partners, trainers, or affiliates where permitted.
• Cookies and similar technologies may be used to improve user experience and analyze traffic.
• You represent that all information supplied by you is accurate, current, and lawfully provided.
• Swarninayu may store, collect, process, and use your data in India or other jurisdictions, subject to applicable law.
• Swarninayu may also collect information from users enrolling in Swarnimayu Shiksha courses, including educational background, course preferences, progress data, quiz or assessment performance, and learning activity for improving course delivery and user experience.

2. Purpose of Collecting, Using, Storing, and Processing Information

Swarninayu collects and processes information for lawful purposes, including:

• to facilitate your use of the website/app;
• to respond to inquiries, support requests, and service bookings;
• to provide healthcare and caregiver-related services;
• to send important information regarding the website/app, updates to terms, user agreements, and policies;
• to personalize your experience and improve content, quality, and service delivery;
• to conduct internal reviews, analytics, security monitoring, fraud prevention, legal compliance, and investigations;
• to process job applications or partnership requests;
• to enable a potential investor, buyer, or business partner to evaluate the business, subject to confidentiality obligations;
• to provide, manage, and improve educational services offered under Swarnimayu Shiksha, including enrollment, learning delivery, assessments, progress tracking, support, and certifications if applicable.

3. Sharing and Disclosure of Information

• Swarninayu may transfer, share, disclose, or part with your information to third-party service providers, technology partners, payment service providers, banks, financial institutions, trainers, educational partners, certification bodies, call centre partners, and affiliates, where necessary for the stated purposes or as required by law.
• Swarninayu may share aggregated or statistical data that does not personally identify you.
• Information may be disclosed to investigate fraud, illegal activities, threats to safety, or policy violations.
• Information may be disclosed pursuant to law, regulation, court order, or lawful government request.
• In the event of merger, acquisition, restructuring, or sale of business, your information may be transferred subject to similar privacy commitments.
• For Swarnimayu Shiksha, limited user data may be shared with trainers, assessment partners, or certification bodies strictly for course administration, evaluation, certification, learner support, and quality assurance purposes.

4. Links to Other Websites

Our website/app may provide links to third-party websites or hosted features. These are provided for convenience only. Swarninayu is not responsible for the content, security, or privacy practices of those third parties.

5. Security

Swarninayu adopts reasonable security measures to help protect your information from unauthorized access, alteration, disclosure, or destruction. However, no system can be completely secure, and Swarninayu does not guarantee absolute security. Swarninayu shall not be liable for loss, damage, or misuse of information caused by force majeure events or unlawful acts of third parties.

6. Choice / Opt-Out

You may choose not to provide certain information, although that may limit your access to parts of the website/app or services. You may also withdraw consent by contacting the grievance or support contact provided below, subject to contractual and legal requirements.

7. Updates to This Privacy Policy

Swarninayu may revise this Privacy Policy from time to time. The latest version will be made available on the website/app and will become effective upon publication unless otherwise stated.

8. Grievance Officer

If you have any grievances regarding this Privacy Policy, please contact our Grievance Officer or support team using the contact details published on the website/app.

9. Mobile App Permissions and Data Collection

When you use our mobile application, we may request or process certain device permissions or technical data such as:

• internet access for app functionality, sync, and content delivery;
• storage/media access for downloads, uploads, cached learning content, or document handling where applicable;
• notification permission for reminders, updates, service alerts, and learning communication;
• device information, crash data, diagnostics, and performance analytics for security, debugging, and app improvement.

These permissions and data are used only for legitimate app functions and service improvement.

10. Google Play Store Compliance

• We collect only data reasonably necessary for app functionality, operations, support, analytics, security, compliance, and service delivery.
• We do not sell personal data to third parties.
• We use reasonable safeguards to store and process data securely.
• Where applicable, users may request deletion of their personal data or account data.

11. User Rights

Subject to applicable law, you may have the right to:

• access your personal data;
• request correction of inaccurate or incomplete data;
• request deletion of data, subject to legal, audit, and operational retention requirements;
• withdraw consent for certain processing activities.

To exercise these rights, contact us at: support@swarninayu.com

12. Children's Privacy

Swarnimayu Shiksha is not intended for children under the age of 13 without parental or guardian consent. We do not knowingly collect personal data from children in violation of applicable law. If such data is discovered, appropriate steps will be taken to delete or restrict it.

Contact Information

Email: support@swarninayu.com
Company: Moskito in Head (OPC) Pvt. Ltd.